Shipping Policy
- Confirmed orders will be processed within a maximum of 2 (two) business days. Orders are processed in the order payments are received.
- There is no shipping on Sundays or national holidays.
- If the buyer has a customer account, they can track their order status under "My Orders".
- Orders will be shipped to the address provided in the order form. We are not responsible for shipping errors caused by incorrect addresses entered by the buyer.
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Shipping costs may vary depending on product weight and delivery area.
Shipping costs are fully borne by the buyer, unless the buyer receives a shipping cost promotion. - Delivery time is as stated in the order form. We are not responsible for delivery delays caused by the shipping provider. Compensation for delays or lost items is fully subject to the shipping provider's terms.
Return Policy
- You can submit a return if the product has not been used, has not been washed, the label is still attached, and the packaging is in good condition. And as long as the product to be exchanged is still available.
- Include an unboxing video of the package when submitting a product exchange request. Make sure the package receipt and product are clearly visible in the video.
- All costs arising from the return of an order are the responsibility of the buyer, including shipping service fees, packaging fees, tax fees (if any), and others.
- We reserve the right to reject return requests if they do not meet the applicable terms and conditions.
- Contact our Customer Service via the chat feature for further return conditions.